Above and Beyond
We encountered what could have been two disastrous and unforeseen events while staying at the Inn. The first was a very heavy and unusual snowstorm which clogged the roads and led to a widespread power outage.
I must say that you responded in a great way to deal with both unforeseen circumstances. We appreciated the extra goodie basket to help us while we could not get out and were very grateful to be able to see Bryce Canyon Park first thing in the morning because you plowed the roads so early.
You certainly went above and beyond the normal expectations for good service.
Jeff and Sue
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